When VoIP Costs More Than It Saves

06.19.07 | Money | 0 Comments | by junger

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I've written a lot about VoIP and the money it saves me on my telephone bill, but there are still some kinks in the system — which is one reason some folks are afraid to switch.

The biggest problem with VoIP is the use of 911. Because you're calling over the Internet, the 911 Operators cannot determine your physical street address through your phone line.

So for VoIP services, you have to submit your physical address to the E-911 (enhanced) service so if you do call 911, they know where you are and where to go to.

GearLive shares a stor (via Consumerist) of one Vonage user whose address was not correctly identified in the E-911 information.

For some reason, despite inputting the correct address over and over, Vonage automatically changes it to a completely different address. One that isn't even in the same city, in fact.

We changed it back, and dropped Vonage a support email. We never heard back from Vonage on support. However, two days ago we needed to call an ambulance to rush our 3-year old to the hospital in what was a life-threatening situation. Fortunately, the 911 operator has our correct address come up on her screen - something that when you are in the midst of an emergency, you don

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