Credit Card Machine Broken? That's a Problem

10.02.07 | Money | 0 Comments | by junger

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Dear Dunkin' Donuts,

One of my happiest days was when you announced that you would be taking credit and debit cards (finally) for purchases of your delicious donuts, baked fresh bagels and steamy coffee.

You don't know how happy that made me. To know that I could walk in, order some breakfast, pick up an ice coffee for the wife, and waltz out without having to carry cash was a treat from above.

Who carries cash these days, anyway? There's almost no reason to.

But when I went to pick up my normal Sunday order of a half-dozen bagels and a medium ice coffee (cream and sugar), I noticed the little printed out paper next to the cash register.

"Sorry. Our credit card machine is not working."

Uh-oh, I thought.

How was I to pay for my $9 order? I opened up my wallet, and only had $4 cash. That's a problem.

Normally, I would just walk away from the business. If they can't take my plastic, they won't get my money. Period.

But I needed to get that breakfast home to the wife, so I walked to the closest ATM — 10 minutes there and back — and returned with some cash.

I bought the food, and the manager apologized for the broken credit card machine.

Dunkin' Donuts, make sure your credit card machines always work. You almost lost my business.

It's a good thing your bagels are so good, though.

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